Hours and location
Student Financial Services is open Monday to Friday, 8:30 a.m. to 4:30 p.m.
We are located in the Welcome Centre at the Kitchener - Doon campus.
299 Doon Valley Drive
Kitchener, Ontario N2G 4M4 (campus map)
OSAP inquiry identification requirements
In-person:
- One piece of valid Canadian government-issued photo identification
For OSAP Access Number (OAN) retrieval and password reset:
- One piece of Canadian government-issued photo identification
- Proof of Social Insurance Number (SIN card or confirmation letter issued by Service Canada)
- If your name has changed you must bring supporting documentation (e.g. marriage certificate)
Contact us
To ensure your inquiry is directed to the most appropriate team, please complete the . We aim to respond to all requests within five business days, however, during peak periods this may be longer.